Dedicated ACROD Parking is available. There is a dedicated ACROD entrance at the main gate - PLEASE LOOK FOR THE SIGNS. ACROD seating is available and we issue free of charge tickets to Carers. For assistance and details on ACROD seating and ticketing, please contact Ticketek for more details on 132 849 or the Special Needs Helpline on 1300 665 915. On show day, our customer service staff will be available if you need assistance in accessing the concert site. Please note Sandalford is a winery and there are some uneven surfaces and inclines. Our staff are there to help. There are dedicated toilets on the concert site. If you would like to notify us in advance of the concert that you require assistance please email us at email@example.com at least 3 days before your show date so we can help make arrangements.
Aerosol cans (such as those used for sun screen, insepct repellant etc) are NOT permitted.
It should be noted that once you are ticketed onto Sandalford Estate you will have access to an expanded and extensive network of Food and Beverage outlets. Due to Licensing restrictions, strictly no BYO alcohol and no glass can be brought into nor taken from the venue. This is a fully licensed event with full bar service available. Patrons must observe and adhere to the local licensing laws and responsible service of alcohol practices.
Anti Social Behaviour
Management reserves the right to refuse admission or to eject a ticket holder for behaviour likely to cause damage, injury, nuisance or annoyance or for failure to comply with reasonable requests. Intoxication, aggressive or anti-social behaviour is unacceptable and will result in ejection from the venue. Any person who behaves in this manner will be removed or handed to the Police.
Cans of soft drink are permitted. Aerosol cans are NOT permitted.
Cameras and Recording Devices
Recording of stage performances using audio, video or professional grade photographic equipment is not permitted. Cameras with a detachable lens will not be permitted.
A cloakroom will be available at the event.
We encourage you to dance immediately in front of your seat and have a great time but please respect your fellow patrons sitting behind you or near you. There is strictly no dancing or viewing the concert in the aisles.
Will be available on site.
Eskies are NOT permitted at all. If you are in doubt, please contact us firstname.lastname@example.org.
Regular flasks with coffee/tea may be permitted.
All types of umbrellas are strictly forbidden inside the concert arena. Reserved seat and VIP ticket holders have a pre-allocated seat ready for them and do not need to bring any type of seating.
No wine glasses or bottles are permitted to be brought into the venue. Small glass jars containing food items such as cheese or olives are permitted. Please notify our friendly event staff immediately should any of your glass items break.
All types of metal cutlery is strictly forbidden to be brought into the concert venue. You can of course can bring plastic cutlery (same as used on the airlines).
Parking is available on site at Sandalford however we strongly encourage all patrons to use public transport. Please allow additional time if you are driving and parking at the venue. No parking is permitted on surrounding street verges or local residents property (NB Rangers from local councils will be issuing infringements to vehicles parking illegally around the perimeter of Sandalford Estate). The carpark and areas outside the concert green at Sandalford Estate will have an enforced liquor ban in place on the day of the concert. This simply means that it is a legal offence for Alcohol to be consumed or carried on Sandalford Estate during these times.
Passouts will NOT be available at the event, so please ensure that you take everything that you require into the concert upon arrival.
Prior to the ticket gate entry we are required to execute a full search of your accompanying bags, to ensure you are not in possession of Alcohol or other illegal items. Should these items be in your possession you may be refused access.
Due to fire concerns, THIS IS A SMOKE FREE EVENT. Limited designated smoking areas will be available, however smoking is not permitted in any other area other than the designated areas – anyone found smoking outside of designated smoking areas will be asked to leave.
We suggest taking public transport to and from Midland Train Station.
BUS INFORMATION FOR NEIL DIAMOND - SAT NOV 14:We strongly recommend you come to Neil Diamond via a coach provided by BusWest. Beat the traffic and enjoy a dedicated entry gate by booking your Sandalford Shuttle ticket here: http://premier.ticketek.com.au/shows/show.aspx?sh=NDSHUTTL15
Tickets can be collected at the Ticketek Box Office at the venue just prior to the show, however patrons are urged to collect their tickets prior to showday, to avoid long queues on the night. Tickets can be collected from any City Box Office Collection Point. Contact Ticketek on 132 849 for details.
VIP ticket holders
Please present your VIP ticket or parking voucher (if you were issued with one) on entry to gain access into the dedicated entrance off Reid Highway. Important: IF YOU ARE DRIVING, PLEASE ALLOW ENOUGH TIME TO GET TO THE VENUE AND PARK YOU CAR - EXPECT DELAYS OF BETWEEN 40-50 MINUTES IN GETTING INTO AND THEN OUT OF THE VENUE AFTER THE SHOW. Your VIP function starts at 5.30pm.
Free drinking water outlets are provided. You may bring plastic water bottles but only if they are sealed.
Please note we play rain or shine. You may bring wet weather protection such as ponchos and raincoats however umbrellas are not permitted. If it rains, the show will go on. The show will only be abandoned if conditions are deemed dangerous. Refunds will only be available at the point of purchase, if a show is abandoned or cancelled. The decision to cancel a show will be made on show day. In the event of inclement weather patrons should check www.zaccariaconcerts.com.au or our Facebook page BEFORE departing for the show for messages regarding traffic, parking or wet weather arrangements.
VIP PACKAGE DISCLAIMER INFORMATION:
Please note that all VIP purchasers will be contacted by ZACCARIA via e-mail 5-7 days prior to the actual show date with additional details specific to their VIP package program and instructions on where to pick up their package inclusions. All merchandise if applicable will be collected on site on the day of the show. Information will be sent to the e-mail address provided at the time of purchase. If you do not receive an e-mail a few days prior to the event please contact email@example.com; All packages are non-transferable. All pre show VIP programs & times may vary market-by-market and are subject to modification at any time for any reason. All sales are final. There are no refunds or exchanges on packages for change of mind. The artist, tour, promoter, ticketing company, venue or any other affiliated parties are not responsible for outdated or inaccurate information provided by the consumer at the time of purchase which may result in undelivered product. Commemorative VIP laminates are for commemorative purposes only. The VIP laminate does not gain or authorise access into the venue, VIP or any backstage areas. VIP Functions can be cancelled at promoter or artists discretion.